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We all know how it goes, you get into work and you come into over 20 tickets. You start to go through them and you realize that half of them are all...
IM's. emails, phone calls, and zoom calls. Your users are using every single type of communication to contact you about IT issues except for the fancy...
Let's all go back in time to 2002. I was 11, sitting at the dining room table. There were papers strewn everywhere and a textbook open to the left...
If you read my previous post titled 'Failure', then you know that I've been going through a bit of a rough patch lately in regards to my mental...
Hi everyone! I had the pleasure of being invited by Salesforce to be a guest on their Salesforce Admins Podcast. Mike and I discuss my journey to...
Picture this: A Sev 1 ticket comes across your desk because orders aren't processing for some reason and you have to find the bug and fix it asap....
