#user-experience
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We all know how it goes, you get into work and you come into over 20 tickets. You start to go through them and you realize that half of them are all...
IM's. emails, phone calls, and zoom calls. Your users are using every single type of communication to contact you about IT issues except for the fancy...
When I first began my journey into the tech world, one of the first things I did was to try and connect with the overall tech community. I joined...